Overview
To be eligible for a return:
Return must be made within 10 days of purchase. If 10 days have passed since your purchase, we cannot offer a refund or exchange.
A receipt or proof of purchase is required.
Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Some types of goods are exempt from being returned. Cut or altered items such as fabric, flooring, trim, etc cannot be returned.
There are certain situations where only partial refunds are issued. These include returns after the 10 days (at our discretion) and the 25% restocking fee for appliances and furniture.
Refunds
Once your return is received and inspected/tested, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at surplus@bontragers.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they have been installed by a licensed R.V. technician and we determine said item was installed correctly. If you need to exchange it for the same item, send us an email at surplus@bontragers.com and send your item to:
Bontrager’s Surplus Inc.
18719 U.S. 12
White Pigeon, MI 49099
Shipping returns
To return your product, you should mail your product to:
Bontrager’s Surplus Inc.
18719 U.S. 12
White Pigeon, MI 49099
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are refundable if we determine that a damaged item is our responsibility to cover. If your reason for the return is because the item was damaged upon installation, wrong fit, etc. we will not cover shipping cost. Also we will not cover shipping cost if the item was purchased at our location and then returned via shipping.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.
Surplus@Bontragers.com
Call: (269) 483-7017
Text: (269) 220-0541